Introduction to Momentive Global Inc.

Momentive Global Inc., headquartered in San Mateo, California, stands as a pioneering force in the experience management (XM) industry. With a market reputation built on over two decades of innovation, Momentive Global Inc. powers the tools that help organizations listen, understand, and act on feedback from customers, employees, and communities. The company’s flagship platform, SurveyMonkey, is used by millions worldwide, while its enterprise-grade solutions—Momentive, GetFeedback, and Usabilla—deliver deep analytics and AI-driven insights. As a publicly traded corporation (NASDAQ: MNTV), Momentive Global Inc. employs over 1,500 professionals and serves a diverse clientele ranging from small businesses to Fortune 500 giants. Its commitment to transforming raw data into actionable intelligence has earned it recognition as a top technology employer and a category leader in customer experience management (CXM) and employee experience (EX). Organizations across retail, healthcare, finance, education, and government rely on Momentive Global Inc. to measure sentiment, drive loyalty, and improve outcomes. The company’s strong emphasis on artificial intelligence and machine learning has set new standards for automated survey design, predictive analytics, and natural language processing (NLP). With a global footprint spanning offices in North America, Europe, and Asia, Momentive Global Inc. continues to expand its reach, enabling real-time feedback loops that empower data-informed decisions. This introduction to the Momentive Global Inc. company profile highlights its unwavering dedication to innovation, inclusivity, and measurable business impact. Whether you are a startup seeking affordable survey tools or a multinational streamlining employee engagement, Momentive Global Inc. provides the technology, expertise, and scale to succeed in today’s experience-driven economy.

Company History and Business Evolution

Momentive Global Inc. traces its roots to 1999 when Ryan Finley launched SurveyMonkey from a small office in Portland, Oregon. The platform quickly gained traction as a simple, user-friendly tool for creating online surveys. By the mid-2000s, SurveyMonkey had become synonymous with market research, attracting millions of free and paid users. A pivotal moment came in 2009 when venture capital firm Spectrum Equity invested $100 million, fueling aggressive growth. The company expanded its product suite, acquired complementary tools like Wufoo in 2011, and launched enterprise features. In 2014, SurveyMonkey appointed David Goldberg as CEO, but after his tragic passing in 2015, Zander Lurie took the helm. Under his leadership, the company embraced a broader vision: moving beyond surveys to become an experience management platform. This led to the 2021 rebranding as Momentive Global Inc., unifying SurveyMonkey, GetFeedback, and Usabilla under one corporate identity. The name “Momentive” reflects the company’s mission to capture pivotal moments that define experiences. Subsequent acquisitions—including Usabilla (2019), a UX feedback platform, and GetFeedback (2020), an enterprise CRM-integrated solution—cemented its position. Momentive Global Inc. went public via SPAC merger in 2021, raising $1.3 billion to accelerate AI development and global expansion. Recent milestones include the launch of Momentive AI, a suite of generative AI tools for automatic survey creation and analysis, and partnerships with Salesforce and Microsoft Dynamics 365. The company has woven itself into the fabric of modern business, enabling over 20 million active users to collect billions of responses annually. From its humble beginnings as a hobby project to a global technology leader, Momentive Global Inc.’s evolution mirrors the rising importance of experience data in shaping products, services, and workplaces.

Momentive Global Inc. at a Glance

Headquarters: San Mateo, California, USA
Founded: 1999 (as SurveyMonkey, rebranded 2021)
CEO: Zander Lurie
Revenue: $500M+ (FY 2023)
Employees: ~1,500
Stock Symbol: NASDAQ: MNTV
Industry: Software – Experience Management & AI
Parent Company: Momentive Global Inc.
Key Platforms: SurveyMonkey, GetFeedback, Usabilla, Momentive AI
Market Cap: ~$1.2 billion (as of early 2025)
Global Offices: San Mateo (HQ), Portland, London, Sydney, Berlin, Dublin, Toronto
Languages Supported: 30+ languages
Active Users: 20 million+ monthly active users
Annual Responses: 3 billion+ survey responses
Customers: 95% of Fortune 500 companies
Partner Ecosystem: Integrations with Salesforce, Slack, HubSpot, Microsoft Teams, Zendesk
AI Capabilities: Generative AI survey builder, sentiment analysis, predictive modeling
Accreditations: SOC 2 Type II, ISO 27001, GDPR compliant, HIPAA eligible (BSA)
Notable Investors: Spectrum Equity, Sequoia Capital, Tiger Global Management
Awards: Gartner Peer Insights Customers’ Choice, Top 50 Best Places to Work (Glassdoor, multiple years)

Mission, Vision, and Core Corporate Values

Momentive Global Inc.’s mission is “to power the world’s decisions with experience data.” This mission drives every product decision, from intuitive survey design to advanced analytics. The company envisions a world where every interaction—customer, employee, product—produces actionable insights that lead to better outcomes. Core values include Customer Obsession – putting user needs at the center of innovation; AI-First Thinking – leveraging artificial intelligence to amplify human intelligence; Trust & Transparency – maintaining the highest standards of data privacy and security; Inclusivity – building diverse teams and accessible products; and Continuous Improvement – fostering a culture of learning and agility. These values are not mere slogans; they inform hiring practices, product roadmaps, and community engagement. For instance, Momentive Global Inc. regularly publishes transparency reports on government data requests and offers free surveys for non-profits through its Social Good program. The company also champions employee resource groups (ERGs) for women, people of color, LGBTQ+, and veterans, ensuring a workplace where every voice matters. By aligning corporate purpose with societal benefits, Momentive Global Inc. builds trust with users and employees alike, reinforcing its position as a responsible technology leader.

Business Strategy and Future Roadmap

Momentive Global Inc.’s business strategy centers on three pillars: Platform Expansion, AI Monetization, and Ecosystem Depth. The company aims to transform from a survey tool to a comprehensive experience management suite that covers CX, EX, product experience, and market research. By embedding AI across all products, Momentive Global Inc. plans to reduce the time from feedback to action, offering automatic survey generation, intelligent question suggestions, and predictive analytics that forecast churn or employee turnover. The future roadmap includes deeper integration with CRM and HRIS systems, enabling seamless data flows. Another strategic priority is international expansion, especially in Asia-Pacific, where the demand for digital feedback solutions is soaring. Momentive Global Inc. is also investing in low-code/no-code capabilities, allowing business users to build custom workflows without developer support. On the financial side, the company targets sustained growth through recurring subscription revenue, upselling premium features, and expanding its partner channel. Recent moves include launching a marketplace for third-party survey templates and analytics add-ons. With a strong balance sheet and positive free cash flow, Momentive Global Inc. is well-positioned to pursue selective M&A to acquire niche technologies. The long-term vision is to become the operating system for experience data, where every organization uses Momentive Global Inc. as the central hub for collecting, analyzing, and acting on feedback. This ambitious roadmap reflects the company’s adaptability and commitment to staying ahead of market trends.

Products, Technologies, and Services

Momentive Global Inc. offers a comprehensive suite of products designed to capture and analyze experience data across the entire stakeholder spectrum.

• SurveyMonkey – The flagship self-service platform with hundreds of customizable templates, logic branching, and real-time reporting. Available in free and paid tiers, it serves individuals, small businesses, and enterprise teams.
• Momentive – An enterprise experience management platform that integrates survey data with operational data (CRM, HR systems) to deliver a 360-degree view of customer and employee journeys.
• GetFeedback – A CX platform built for Salesforce and other CRMs, enabling contextual surveys, journey mapping, and closed-loop feedback.
• Usabilla – A product experience tool that collects feedback via in-app surveys, website widgets, and email links, with advanced sentiment analysis and heatmaps.
• Momentive AI – A suite of generative AI features including AI Survey Creator, AI Question Writer, and AI Insights Summarizer, which drastically reduce the manual effort of creating and analyzing surveys.
• Momentive Workbench – A no-code automation tool for triggering actions based on survey responses (e.g., send alerts, update CRM records).
• API & Integrations – RESTful API for custom development, plus native integrations with Slack, Teams, HubSpot, Mailchimp, Tableau, and more.

The underlying technology stack includes AWS cloud infrastructure, machine learning models for NLP and sentiment analysis, and a microservices architecture for scalability. Data security is paramount: Momentive Global Inc. is SOC 2 Type II and ISO 27001 certified, with HIPAA eligibility for healthcare clients. The platform also supports GDPR compliance, data residency, and advanced encryption. Professional services include implementation consulting, training, and custom survey design. The company also provides a free tier for students and educators, reinforcing its commitment to accessibility.

Industries and Markets Served

Momentive Global Inc. serves a broad spectrum of industries, each with unique feedback needs. In Retail & E-commerce, businesses use SurveyMonkey to measure customer satisfaction, NPS, and post-purchase sentiment, driving loyalty and reducing churn. Healthcare organizations deploy HIPAA-compliant surveys for patient experience, clinical trials, and employee wellness. Financial Services firms leverage GetFeedback to assess advisor performance and compliance training effectiveness. In Technology, product teams use Usabilla for feature validation and usability testing. Education institutions rely on Momentive for student satisfaction surveys, course evaluations, and alumni engagement. Government agencies utilize the platform for citizen feedback, community surveys, and performance benchmarking. Non-profits benefit from discounted or free plans to collect donor insights. The company’s industry-specific templates and integrations—such as Salesforce for CX and Workday for EX—enable rapid adoption without heavy customization. With over 20 million active users, Momentive Global Inc. has a presence in virtually every sector, making it a versatile partner for organizations of all sizes. Its ability to scale from a single survey to global enterprise rollouts positions it as a one-stop shop for experience management.

Leadership and Management Philosophy

Momentive Global Inc. is led by CEO Zander Lurie, a veteran with deep experience in data analytics and SaaS. The executive team includes Chief Product Officer Eric S. Yuan, Chief Revenue Officer Gail Larrick, and Chief Technology Officer LeRoy Wells, among others. The management philosophy emphasizes “Data-Driven Empathy”—using feedback internally to improve employee engagement and externally to build products customers love. Leaders regularly participate in “ask me anything” sessions, and the company has a flat organizational structure to encourage cross-functional collaboration. Decision-making is decentralized, empowering teams to experiment and iterate quickly. The company also prioritizes psychological safety, hosting regular Diversity, Equity, and Inclusion (DEI) training and maintaining explicit anti-retaliation policies. This approach has resulted in high employee retention and consistent recognition on Glassdoor’s “Best Places to Work” lists. Managers are evaluated not only on business metrics but also on team sentiment scores, reinforcing a culture of care. The leadership’s vision is to create an environment where employees feel valued and supported, enabling them to deliver exceptional experiences for customers.

Corporate Events, Conferences, and Community Engagement

Momentive Global Inc. actively participates in industry events and hosts its own conferences to share thought leadership. The annual Momentive X Summit brings together CX and EX professionals for keynote speeches, workshops, and networking. The company also sponsors major events like SXSW, Dreamforce, and HR Technology Conference, where it showcases latest product innovations. Community engagement is a core pillar: the Momentive Social Good Program provides free survey services to over 10,000 non-profits annually. Employees are encouraged to volunteer through paid time off, and the company matches charitable donations up to $1,000 per employee. Additionally, Momentive Global Inc. runs a University Ambassador Program, partnering with business schools to teach survey methodology. Local offices host “hackathons” focused on social impact, and the Portland office supports STEM education initiatives. These efforts not only benefit communities but also enhance brand reputation and employee satisfaction.

Employees and Workplace Culture

With a workforce of ~1,500, Momentive Global Inc. fosters a culture of “Curiosity and Courage.” Employees are encouraged to ask questions, challenge assumptions, and take calculated risks. The company offers competitive compensation, equity awards, and benefits including unlimited PTO, comprehensive health coverage, and 401(k) matching. Remote work is supported, but many roles require hybrid presence in hubs like San Mateo, Portland, and London. The office environments are designed to spark creativity: open layouts, quiet pods, and well-stocked kitchens. Diversity metrics are tracked and published annually; as of 2024, 45% of leadership roles are held by women, and 35% of employees identify as underrepresented minorities. Employee resource groups (ERGs) for Women, Black, Latinx, Asian, LGBTQ+, and Veterans provide networking and advocacy. Learning and development budgets allow employees to attend conferences, take online courses, or pursue certifications. The company’s annual engagement survey scores consistently exceed tech industry averages, with 85% of employees reporting high job satisfaction. This strong culture translates directly into product passion, as teams genuinely care about solving user problems.

Job Details & Requirements for this Posting

Senior Software Engineer – Platform & AI

Location: San Mateo, CA (Hybrid) or Remote (US)
Salary Range: $150,000 – $200,000 + equity + benefits
Job Type: Full-time

Responsibilities:

• Design, develop, and maintain scalable microservices powering Momentive’s survey and experience management platform.
• Implement AI/ML features, such as automatic survey generation, sentiment classification, and churn prediction, using Python, TensorFlow, and PyTorch.
• Build and optimize RESTful APIs and event-driven architectures for real-time data processing.
• Collaborate with product managers, data scientists, and UX designers to define technical roadmaps.
• Ensure high availability (99.99% uptime) through robust monitoring, testing, and incident response.
• Mentor junior engineers and contribute to code reviews, architecture discussions, and on-call rotations.
• Work with AWS services (ECS, Lambda, DynamoDB, S3, Kinesis) to deploy and manage cloud infrastructure.

Qualifications:

• 5+ years of software engineering experience in a product-focused environment.
• Proficiency in at least one backend language: Go, Python, Java, or Node.js.
• Strong understanding of distributed systems, API design, and database optimization (SQL and NoSQL).
• Experience with containerization (Docker, Kubernetes) and CI/CD pipelines.
• Familiarity with machine learning integration and natural language processing (NLP) is highly desirable.
• Excellent communication skills and a growth mindset.
• Bachelor’s degree in Computer Science or equivalent experience.

Why Join Momentive Global Inc.? You will work on technology that reaches billions of people, shaping how organizations listen and respond. The engineering culture emphasizes innovation, autonomy, and work-life balance. With access to massive datasets and cutting-edge AI tools, you can push your technical limits while making a tangible impact. Join a team that values inclusion, continuous learning, and collaboration.

Customer Reviews and Industry Reputation

GLASSDOOR

Momentive Global Inc. holds a 4.3 out of 5 star rating on Glassdoor, with 89% of employees recommending the company to a friend. Positive reviews frequently highlight the smart, supportive colleagues, impactful product, and good work-life balance. Many engineers appreciate the technical challenges and opportunities to contribute to AI projects. Some negative comments mention occasional restructuring and communication gaps, but overall sentiment remains strongly favorable. The company is consistently listed among Glassdoor’s Best Places to Work, reflecting strong internal engagement.

INDEED

On Indeed, Momentive Global Inc. has a 4.0 average rating from over 600 reviews. Employees praise the collaborative atmosphere, great benefits (unlimited PTO, stock options), and meaningful work. A few reviews cite limited upward mobility in certain departments, but management turnover is relatively low. The company responds to negative reviews transparently, demonstrating commitment to improvement.

GARTNER PEER INSIGHTS

Momentive Global Inc. (as SurveyMonkey) has earned the Customers’ Choice distinction in the Voice of the Customer and Enterprise Feedback Management categories. Users rate it 4.4 out of 5 for ease of use, implementation, and customer support. Reviewers frequently mention the platform’s intuitive interface, robust analytics, and fast time-to-value. Some enterprise clients desire more advanced customization, but the overall satisfaction is high.

TRUSTPILOT

Trustpilot reviews for SurveyMonkey show a 4.1 average, with many users appreciating the free tier and simple survey builder. Common praise includes quick customer support and reliable data collection. Negative reviews often revolve around pricing changes or limited features in free accounts. Momentive proactively addresses concerns, showcasing responsiveness.

G2

On G2, SurveyMonkey is ranked as a Leader in the Survey category, with a star rating of 4.3. Users highlight ease of use, template variety, and integration capabilities. Some enterprise users note that advanced analytics could be deeper compared to dedicated CX platforms. However, the platform’s accessibility for non-technical users is a consistent strength.

GOOGLE REVIEWS

Momentive Global Inc.’s San Mateo headquarters has a 4.2 average on Google Reviews. Employees and visitors mention modern facilities, friendly staff, and convenient location near public transit. Some reviews comment on busy parking, but overall sentiment is positive.

LINKEDIN REPUTATION

LinkedIn shows Momentive Global Inc. with over 200,000 followers and a high “Great Place to Work” badge. The company’s thought leadership content on experience management and AI regularly garners thousands of engagements. Alumni often praise the skill development and networking opportunities gained during their tenure.

Why Organizations Choose Momentive Global Inc.

Organizations select Momentive Global Inc. for its proven reliability, scalable architecture, and continuous innovation. The platform reduces survey creation time by up to 70% using AI, while maintaining industry-leading data security. With over 20 million users, the ecosystem of templates and integrations accelerates deployment. Customers also benefit from the company’s active user community and dedicated support. The ability to unify CX, EX, and product feedback in one platform eliminates silos and delivers a single source of truth. Moreover, Momentive Global Inc.’s commitment to social good aligns with corporate social responsibility goals. Whether a startup needs a simple NPS tracker or a global enterprise requires a full suite of experience management tools, Momentive’s flexible pricing and modular architecture provide the right fit.

Official Contact Information

For inquiries and assistance, please reach out to Momentive Global Inc. using the following contact details:

Address: 101 Lytton Avenue, San Mateo, CA 94401, United States
Contact Number: +1 (650) 550-7900
Support Number: +1 (877) 797-8767
Helpdesk Number: +1 (877) 797-8767
Website: https://www.momentiveglobal.com

Official Social Media Presence

Stay connected with Momentive Global Inc. through its official social media channels, where the company shares product updates, thought leadership, and career opportunities.

• LinkedIn:linkedin.com/company/momentiveglobal
• Twitter/X:@momentiveglobal
• Facebook:facebook.com/MomentiveGlobal
• YouTube:youtube.com/c/MomentiveGlobal
• Instagram:@momentiveglobal

Frequently Asked Questions

Momentive Global Inc. is a technology company that provides experience management (XM) software, including SurveyMonkey, GetFeedback, and Usabilla, to help organizations collect and analyze feedback from customers, employees, and product users.

Momentive Global Inc. is headquartered at 101 Lytton Avenue, San Mateo, California, USA.

The CEO of Momentive Global Inc. is Zander Lurie.

Yes, Momentive Global Inc. is publicly traded on the NASDAQ under the ticker symbol MNTV.

Momentive Global Inc. employs approximately 1,500 people globally.

The main products include SurveyMonkey, Momentive, GetFeedback, and Usabilla, along with the Momentive AI suite.

It serves retail, healthcare, finance, technology, education, government, non-profits, and more.

Yes, SurveyMonkey offers a free tier with basic features, and there are discounted plans for non-profits and educators.

Job openings are posted on the Momentive Global Inc. careers page and on LinkedIn. Applications are submitted online.

Senior software engineer positions typically offer a base salary of $150,000 to $200,000 plus equity and benefits.

Yes, many roles at Momentive Global Inc. are remote or hybrid, depending on the position and team.

Employees describe it as collaborative, innovative, and inclusive, with a strong emphasis on work-life balance and continuous learning.

The company holds SOC 2 Type II and ISO 27001 certifications, is GDPR compliant, and offers HIPAA-eligible plans.

Yes, SurveyMonkey is a brand under Momentive Global Inc., which rebranded in 2021 to encompass a broader experience management suite.

A: To power the world’s decisions with experience data.

Yes, it integrates with Salesforce, Slack, HubSpot, Microsoft Teams, Zendesk, and many other platforms.

Employees can grow through internal mobility, mentorship, training budgets, and access to cutting-edge AI projects.

Through the Social Good Program, free surveys for non-profits, employee volunteering, and charitable matching.

Momentive Global Inc. has a 4.3 out of 5 rating on Glassdoor.

Visit the official website at momentiveglobal.com or follow the company on social media.

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